Refund Policy

Refund Policy
Hanging With Doctor Z Merchandise Shipping, Refund, and Return Policy
Please ensure that you also read and understand our Shipping Policy, Terms of Service; and our Privacy Policy.

Returns
If you would like to return an item, please email us here: dw@gpixer.com.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging if it was shrink-wrapped or in a special box within the shipping box. We will require you to email us photographs of the item before issuing return information to you.

Several types of goods are exempt from being returned. Print-on-demand items, autographed items, and Special Edition items. Additionally, certain limited edition items may not be returnable.
Additional non-returnable items:

• Gift cards

• Downloadable Content

To complete your return, we require a receipt or proof of purchase and a photograph of the state of the item(s).

Please do not send your purchase back to the manufacturer or to any other address other than the one we will provide when we have approved your return after reviewing your information and the applicable photographs of the items.

There are certain situations where only partial refunds are granted (if applicable).

Our policy lasts 30 days from the arrival of your purchase. If 30 days have gone by since the arrival of your purchase, unfortunately, we cannot offer you a refund or an exchange. Additionally, please note that many of our products are made on a print-on-demand basis, meaning they are produced as they are ordered specifically for your order. We will not accept returns or exchanges or issue refunds for any items purchased that are print-on-demand items unless they are damaged in transit or defective and you can prove such damage or product issue with a photograph. If you would like to know whether or not your product is a print-on-demand item, please submit a request to our customer care team using the request ticket here.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. You may also be allowed to receive store credit instead of a refund. We reserve the right to only offer store credit instead of refund options.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please submit a request to our customer care team: dw@gpixer.com

Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We do not offer exchanges for print-on-demand items. We typically only replace items if they are defective or damaged and are non-print-on-demand items. If you need to exchange it for the same item due to a sizing issue, please submit a request to our customer care team using the request ticket here with all of your order information and the reason for the exchange request. We will only accept exchanges in certain cases and only if the item is unused or, for clothing if it is unwashed and unworn. If we decide to accept an exchange, we will require emails of photographs to prove the items are unused, unwashed, and unworn. We reserve the right to refuse exchange requests. You will have to pay for the return shipping unless the item is defective.

Shipping
You will be responsible for paying for your shipping costs for returning your item unless the item was defective and such defect can be proven with a photograph. Shipping costs from your original order are non-refundable. If you receive a refund, any applicable cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit.

We currently have one shipping location. Your order may ship from Los Angeles, CA. For any questions or concerns regarding our shipping locations or processes, please do not hesitate to contact our customer care team using the request ticket here.

Unforeseen Circumstances
Please note that due to any unforeseen circumstance or global or national issue, shipping timelines may be delayed from time to time, and the return or exchange service may be unavailable.

Special Promotions
We reserve the right to not allow or only allow partial returns or exchanges during a special promotion.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Discount Policy
Only one discount can be applied to your order at a time. If you have items in your cart with different discounts, only one will be processed.

Miscellaneous
This document may be updated at any time by us.

Should you have any questions or concerns, please do not hesitate to contact our customer care team here. dw@gpixer.com